Business Resolutions

It’s the beginning of a new year and that usually means new year’s resolutions. And what is a resolution if not an effort for improvement? Do you want to learn an instrument? Lose weight? Run a marathon? When you choose the right one for you, it can make your life happier and more meaningful.

How about a resolution for your business? Are your costs too high? Are you creating too much waste? Are your employees frustrated? Are your customers unhappy?

So how do you make the right process improvements for your business?

Here are a few steps to help you make meaningful improvements:

• Identify and map processes as well as collecting performance data. This will help you understand what is currently being done and how well the process is performing.

• Analyze the process maps and information for the issues, delays, defects and bottlenecks and determine the root cause of the issue.

• Redesign processes by developing solutions to reduce the issues, prioritizing the ones that will create the most benefit.

• Plan and implement the solutions.

• Monitor and review that the solutions are solving the problems. Make adjustments as needed.

Just like in your personal life, making sustainable improvements will help your business run more efficiently and increase revenue, as well as improve employee and customer satisfaction.

We will explore the above steps in more detail in the coming blogs.

Contact me if you need assistance with your process documentation or improvement efforts.